Passport renewal at the new DFA Mandaue

My cancelled passport.

It was just a few months ago that my old passport was given an extension as I needed to fly to Singapore for a blogging trip. Before the said extension was approved, I was told to renew my passport ASAP even if the validity of the extended date is still two years from now. Also, wanting to have a brown e-passport, I had reason to go to the new DFA Visayas office in Mandaue City.

At the DFA atrium where people wait for their numbers to be called.

While the whole renewal process is just less than 1.5 hours, getting the priority number was more of a chore unlike in DFA Manila where one can set an online appointment.

Below are some points that I have observed during this passport renewal process two days ago:

  • DFA Cebu office has already transferred to Mandaue City. It’s now infront of Gaisano Pacific Mall.
  • be there as early as 4Am when the line is still shorter. Shorter line means you get to have those first few twenty numbers assuring you of finishing before lunch.
  • Always be attentive especially when the guards start to give out the priority numbers around 7:30 AM else you’ll get farther numbers. The crowd can get excited and some will try to get infront of others.
  • Once you get the priority number, DFA Mandaue will start processing applications only at 9AM. Either you go home and come back or just spend time at the Jollibee or Chowking branches a few meters from the DFA office.
  • DFA starts processing at 9AM but will call out minors first. If you have minor applicants, this is better as you can hand in your papers early than the rest. No priority numbers needed.
  • Regular processing via priority numbers will then commence so just listen once your number is called. The rest is smooth and you’ll finish soon enough. No need to bring photos. Your photo will be taken at DFA.
  • for any questions relating to LBC delivery, do check their website out.

To avoid hassle free application processing, make sure all requirements are at hand. Photocopiers as well as LBC courier are also present inside the DFA so no need to look for copiers outside the building or arranging for a courier delivery of passports.

E-passport finally arrived after 25 business days via LBC.

For questions about passport renewal requirements, check the DFA website.

Estan Cabigas is freelance photographer, blogger and writer based in Makati City, the Philippines. A true blue Cebuano, he makes stunning images and meaningful photo stories. His work has been published in local and international publications including National Geographic Magazine, Geo (Germany), Sunday Times Magazine (London) and other publications. He is also a peripatetic traveler and has traveled to all 81 Philippines provinces. I'm open for work, collaborations and inquiries, including hotel, restaurant and site features and reviews.


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  1. estan
    October 27, 2014 @ 23:25

    Hi, please check the DFA website 🙂

  2. lina
    December 28, 2014 @ 21:29

    hello,…mangutana lang ko kung pila ba kaadlaw makuha ang passport kung renew,…kung ipa deliver pila kaadlaw man pod muabot…salamat

  3. waine
    January 14, 2015 @ 11:36

    good am,ask ko lang .. until karon. mao ba japon ang procedure sa dfa mandaue need to go there early para maka kuha priority number? at same day ra ba japon ang process ,dili na ta pabalik balikon , thanks

  4. Jeff
    February 19, 2015 @ 12:27

    Hello Sir, Ask unta ko if magparenew ug passport sa dfa mandaue cebu pila ka days?naa pa bay RUSH? Thank you in advance

  5. estan
    February 19, 2015 @ 22:25

    Jeff, better check with DFA’s website for the latest info

  6. Angelle Banzali
    June 3, 2015 @ 0:47

    Hello DFA Cebu, I want to inquire if the system of filing my PASSPORT with you for the change of name and status would require me to get an appointment online like what the Manila DFA did for the people in their place? Or I will just come very early in the morning to fall inline do be able to accomplished what I need? Are all processing of renewal and other things like my case need to get an online appointment from you just like in Manila? Your prompt and immediate reply about this matter will be highly appreciated. Thank you so much and more power to all of you in DFA Cebu.

  7. neressa m. aguilar
    September 24, 2015 @ 17:19

    hi ask lan unta q if unsaon pag track sa aq passport.. aq nlan gud unta ipa lbc . tanx

  8. Rafhy Engbino
    November 2, 2015 @ 0:26

    Magpa appointment pa ba ta kon mag renew ta sa atong passport….pls reply naa rako sa cebu..

  9. estan
    November 3, 2015 @ 22:13

    Manila ra ang appointment but you have to go there early and fall in line

  10. Kim
    September 25, 2016 @ 19:58

    Hi pd mag ask if unsa ang ako himuon kung mag renew ko sa ako passport i had no valid id ang akong voters id is not the latest id na 2013 issue. Wala akong work since i came back from abroad to renew my passport. Unsa pa ang laing documments na pd naku gamiton so beside id thank you

  11. estan
    September 27, 2016 @ 19:40

    Kim, better check with DFA, either website nila or visit them

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